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Q1: How to buy your products?
You can place order to our company directly on online platform, or contact our salesperson for help, they will confirm order details like product configuration, shipping matters etc with you, and give you guidance for all process from purchase to arrival of your goods.
Q2: What's the payment mode?
We accept payment by T/T Bank Transfer, online platform Trade Assurance Service, Western Union, Money Gram, L/C, Cash etc.
Q3: What's the delivery time and shipping method?
Delivery time is upon to your ordered product and quantity, generally our lead time is within 1 week, if have stock we can ship immediately.
We have long-term cooperated forwarder for worldwide shipping, we can deliver your products by express, air freight or sea freight , different shipping way the cost and time is different, we will give sincere advice according to your situation and you can decide, for many countries we even have door-to-door shipping service which include customs clearance and taxes.
Q4: What's your after-sale service?
We provide at least one year warranty for all our products (consumables exception).
If there is any fault for our products, we have well-trained and passionate after-sale engineers to help you, within warranty period we will repair and change the fault parts for free; after warranty we still provide lifetime technical support, if spare parts needed just charged at cost price.
Q5: How do we secure transactions?
We Xindray Medical Group is a professional medical company owned a lot of government certificates, and also online platform verified us as Premium Supplier there. Our company is aiming to serve more and more customers in the world, providing you good quality medical products, and more safe payment ways. All transactions between you and us is 100% guaranteed, you will enjoy our whole-hearted service all the time.
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